Thank you for purchasing our digital products at CNC Design Hub. We strive to ensure your complete satisfaction with your purchase. However, if you are not entirely satisfied with your purchase, we’re here to help.
Eligibility for Refunds
- Downloadable Products:
- Refunds can be requested within 30 days of purchase.
- To be eligible for a refund, you must provide proof of purchase (e.g., order number, receipt).
- The product must not have been significantly used or downloaded multiple times.
- Subscription-Based Products:
- Refunds for subscriptions are available within 14 days of the initial purchase.
- No refunds are issued for renewals unless explicitly stated otherwise.
Non-Refundable Products
Certain types of digital products are non-refundable, including:
- Products that were discounted as part of a sale or promotion.
- Custom-made or personalized digital products.
- Services rendered or products already used or downloaded extensively.
How to Request a Refund
- Contact Us:
- Email us at contact@cncdesignhub.com or fill out the refund request form on our website.
- Provide your order number, details of the product, and the reason for requesting a refund.
- Review Process:
- Upon receiving your refund request, we will review the information provided.
- We may ask for additional information or evidence of the issue.
- Approval and Processing:
- If your refund is approved, we will initiate a refund to your original method of payment.
- You will receive the credit within a certain number of days, depending on your card issuer’s policies.
Exceptions and Special Cases
- If there are technical issues with the product that cannot be resolved, a refund will be considered.
- We reserve the right to deny a refund if we believe the refund request is fraudulent or not in good faith.
Contact Information
For any questions regarding this Refund Policy or to request a refund, please contact us:
- Email: contact@cncdesignhub.com
- Phone: +91 9304282279
Thank you for understanding our Refund Policy. We appreciate your business and are committed to providing you with quality digital products and excellent customer service.